Hi Shelby, I've been so busy catching up from my time away from work so I just now have an opportunity to let you know about our trip.
We had a great time and everything you planned for us was exactly as promised and described. There were no surprises or disappointments and the trip went off without any problems. Qantas is a wonderful airline and they made the very long flights very comfortable and pleasant. Much better than the US carriers!
The Adina in Sydney was a terrific experience. The room was so spacious and having the kitchen and laundry in the room was a bonus. The location was perfect and the staff was excellent. The Hibiscus in Port Douglas was fine as well. Hotels in Port Douglas are obviously more low key than in Sydney. The room again was nice and large for the 4 of us and the location was again perfect and the pool was very welcome in the heat and humidity. Staff was very friendly as well. All the tours you arranged were very enjoyable. The guides were all very professional and knowledgeable and they really went out of their way to show us a good time.
The Harbor Cruise was a perfect way to relax after a long flight and the Captain Cook Cruise company was very nice. We had a terrific guide showing us the sights in an entertaining fashion and the service/coffee/snacks were perfect for the trip.
The Quicksilver Barrier Reef excursion was very impressive and well organized and we all felt very safe in their hands.
The Blue Mountain tour company called us the day before the tour to warn us that the weather might not be good and gave us the option of rescheduling or cancelling without penalty. That was a very nice gesture on their part and we were very happy that we went ahead with the tour as planned and had great weather all day. The owner of Boutique tours actually came to see us at our hotel the day after our Wildlife tour to apologize for the behavior of one of the other guests on our tour. That is a level of service and caring that I have not often seen in our travels and was very impressive. The guide went out of his way to compensate for this other guest's poor attitude and the tour turned out to be so enjoyable despite her complaining. Boutique tours is highly recommended by our family for any of your future clients.
The Adventure North tour was a great experience and different from anything we have done before. The only thing I would suggest is to warn clients that the tour is somewhat challenging physically (particularly the Mud flats and Mangrove walks). We might have dressed differently for the day and been better prepared for the challenge, however the day was very memorable and we had a great time.
All of the airport transfers were promptly on time and the vehicles were comfortable and the drivers very friendly and helpful.
I would like to thank you again on behalf of myself an my family for everything you did on such short notice. I'm sure we will wind up back in that part of the world in the future and I can promise you that you will be the 1st person I call (or e-mail) when we begin making plans. I will try and give you more notice next time! Alan, NY - May 2014